If you have a complaint
We always aim to provide products and services of the highest standards, however we realise that there could be times when you may want to complain about an aspect of our work. We take complaints extremely seriously and will do our best to resolve them as quickly as we can to a satisfactory conclusion.
We will acknowledge your complaint, whether this has been by email, letter or over the phone, within five working days of receiveing it. If we are unable to reach a conclusion within this time we will continue to investigate it and will contact you again no later than four weeks after we received your complaint. In the unlikely event that we have not finished investigating your complaint eight weeks after we received it, we will send you a further letter outlining why we have not been able to reach a decision and to let you know when you can expect our final decision.
If you are not satisfied with our reply to a complaint you have made to Dentons, you can refer the matter to either The Pensions Ombudsman or the Financial Ombudsman Service - dependent upon the nature of your complaint.
Where your unresolved complaint concerns the administration of your Plan, you should refer the matter to The Pensions Ombudsman, an independent body that will adjudicate upon your complaint between you and us.
Contact details:
The Pensions Ombudsman
10 South Colonnade
Canary Wharf
E14 4PU
Tel: 0800 917 4487
Email: enquiries@pensions-ombudsman.org.uk
Website: www.pensions-ombudsman.org.uk
Where your unresolved complaint concerns the marketing of the Plan, you should refer the matter to the Financial Ombudsman which provides consumers with a free and independent service for the resolution of disputes with organisations that are authorised and regulated by the FCA.
Contact details:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
Helpline: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Where your unresolved complaint concerns how we have handled your personal data in relation to your SIPP, you should refer the matter to the Information Commissioner's Office.
Contact details:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk
A reference to either Ombudsman Service will not affect your legal rights.